We just got back from a 10 day vacation to Disney World with the family. We take big vacations every couple years (we save for them in advance - which frees us up to really enjoy it, knowing there will be no "bills to pay" at the end of the trip).
So, as we ventured from park to park - here's what I learned about environments from Mickey Mouse and the people at Disney:
1. You probably don't notice much if things are fairly clean and functioning well, or even if things are slightly dirty. But, you certainly notice if things are in disrepair or dirty. And, you definitely notice when things are immaculate. Disney has long been known for being very clean. There are street sweepers out everywhere. The bathrooms are clean, and you don't notice anything that is broken, in disrepair or not up to snuff. And, we noticed it. Amazed how cleanliness really matters.
2. They are efficient and focused. With all the people, the transportation, the ticketing process - it's quick, smooth, and everyone has a hello for you. The process matters to them, because they know it matters to you. They work hard to get you in and through and to the rides you want to go on.
3. Creativity counts (a lot!). Disney goes over-the-top on creativity (so does the Universal theme parks too!). It inspired me as I thought about creativity in the church. Not only are they creative in the large things, but in the small, intricate details as well. Every ride (especially the new ones) seemed to not only have the ride, but a story to tell as you went through the line.
4. Every experience is somebody's first experience, and they want to make it great. The staff (cast members) go out of their way to say hello, to be in character, to give you a great experience. They wave hello when you enter and make comments related to the shirt your wearing, or a hat, or something else, and they wave good-bye when you leave. We went to Magic Kingdom on Jen's birthday and they gave her a button that said Happy Birthday Jennifer on it. There was not a single ride that we went on that a cast member didn't say "Happy Birthday Jennifer!" to her.
Anyway - it's got me thinking about The Journey and how we continue to provide great experiences for people who come to The Journey. What about you? How do you see this playing out in the church?